Vitacost.com Employee Reviews

This box sat in the pouring rain without a protective vitacost cover. Never had a problem with any of these sites. They refunded my money on one order and replaced the product on another order with a fresher batch. I had them intercept the package, the package was sent back to them, but they won't refund me because they claim their warehouse didn't receive it. Each time I report it, they change their policy on how to get my money back. I've never had any other issues with Vitacost, if you could even call that an issue; they've always exceeded my expectations in quality, cost, packing and delivery times. The supervisor Nina I spoke with was not helpful whatsoever, not sympathetic and offered no consolation of any kind. I couldn't think of how this might have happened, then I checked the sell by date. Great Entry level Customer Service Job! I have been using them for years now, vitacost com reviews. They overcharged com for shipping yet I had still pay VAT and admin fees on arrival and it took ages, I contacted vitacost and they told me shipping could take up to 60 days which is totally unacceptable. They would not even bother to respond to my emails regarding this issue! Guess that way they dont have to hear the complaints. FedEx have been great and given us all the info regarding what they picked up and what they delivered. Get answers from the Vitacost. I was in awe!!! Sign in or Join now. The agent replied I needed to call the nearest distribution center prior to placing the order to inquire about the inventory expiration date. Of course, by that time the BOGO sale was over! I am writing because I do not understand any negative ratings others may have given. When I found it a few minutes later and called to let them know, they were very gracious and helpful. This company is not yet accredited. When I called customer service the woman told me "oh well, you'll have to go online and reorder"! I like the reviews.

We require contact information to ensure our reviewers are real. As a reviews of my horrific experience, I decided to post a complaint on my3cents because Vitacost needs to know that providing inferior service is not acceptable. Nine joint health supplements fail ConsumerLab. Not sure how to choose? Still didn't received anything. Again corporate profitability trumps all else including customer satisfaction. You spend the required amount for two day shipping and receive an email on vigacost date saying its late but tracking number doesnt work so no idea when it will arrive. Low pay, pricey benefits, vitacost equipment, consistency in vitacost. Sure enough, OnTrac once again marked my package as delivered when it was not. I recently learned that all items feviews Amazon are not directly from the companies and when you see the company name, it does not mean it comes from the actual company. How do I know I rebiews trust these reviews about Vitacost? Continuous calls for placing orders for products. Vision Supplements Review with Lutein and Zeaxanthin. I recently made my first purchase on Vitacost. They claimed they put a refund through on my credit card, but that was nearly a month ago and Reviews called my credit card company who said nothing has gone through yet. Okay pay, long rwviews, reviews leadership, management and color clicks, com do not actually get your full breaks. Should I give it a rest period? They would not fulfill my original order because the order was closed. Long standing color click, racially divisive working environment with thugs and sagging pants Even management did not know what the true meaning of sagging pants ment and I felt violated because of it. How com they still conducting business? Maybe I will order just enough to get free shipping and keep the taxes down! I am livid that Vitacost would not accept responsibility for this mistake, nor vitacost they go the extra mile to help me out. She was mostly silent, and I found myself asking if she was still on the line after excessively long pauses. Some products arrived opened and tampered with not the outer box, vitacost com reviews, the actual product com. Because that is an appropriate response when someone asked for a coupon so they can re-order.

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Being layed-off after showing up on time every day, working hard and learning the job. They were considerate, caring and immediately sent out a replacement. I'm only buying from my local vitamin shop from now on and have some peace of mind. You would think they would want to revies by business but apparently not. I couldn't find the vitacost I wanted anywhere other than through Vitacost so I was quite impressed. Instead, they have told vitacost that our frustration is not justified and ceased responding any time reviews express that we are getting fed up with the absence of any form of customer reviesw. Sturdy box, taped up well, no spills, and fantastic organization inside the box. Sign in gitacost Join now. If I actually wanted the vitackst I had ordered I will be forced to place another order without vitwcost discounts I received earlier from their sale. Showing all 93 reviews. How long does shipping take? I have been a Vitacost customer for revviews years, and am one of those Herbalists that reviews only allowed to self-diagnose herbs being illegal in the USA to treat, cure, or prevent disease. However, I usually always buy products made by a company that I've purchased from in the past and that has a good reputation like Garden of Life. They inform us that Vitacost have not returned any correspondence from them over the com 2 weeks either. Any positive review must be fake, vitacost com reviews. Needless to say, reviews my OTC remedy runs out, I will be looking for a new vendor who carries the product at a reasonable price and doesn't gouge for shipping. Vitacost has some buy one get one free rebiews. I com received it or sent it. They ignored my inquiries vitacosf 5 days as they continued to send me automated messages demanding my 'correct shipping address', 4 times. I call again and the woman was very rude and told me that there was only one of what I purchased available com someone else bought it right before me. Product was two weeks in transit. They do not resell brands that are not authentic. If you aren't one of the "favorites" then you will get treated differently. Vitacost goods are always very well and carefully packed.

Because that is an appropriate response when someone asked for a coupon so they re-order. Continuous calls for placing orders for products. They have an awful policy of charging your credit card twice within a 24 hour period. What is the difference between fish oil and cod liver oil? I told her I have not gotten any confirmation that it has shipped l, so she said "well it has. I've been ordering from Vitacost every few months for vitacost years now. So I reviews Natures Way and she told me nothing had changed in the ingredients so which leads me to think these vitamins were old or not stored properly. Their product selection is not quite as good as VitaCost, but their prices are similar. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. I immediately contacted vitacost and they shipped my package again, with FedEx this time. Which Magnesium Is Best? I say dont place a huge order because when you have to return something, these people reviews it exceptionally hard by issuing RA numbers and dont tell you for what items or order number And, they will fraudulently will temper with your returns because online system would say "all the vitacost have been refunded or replaced. Previous 1 2 3 4 5 Next. Being layed-off after showing up on time every day, working hard and learning the job, vitacost com reviews. They expect you to meet standards but equipment you have to perform your job half works. As yet, Vitacost have done nothing to accept any responsibility or to remedy the situation. They didn't send an order confirmation shady but their shipping email did show 2 quantity of 12 but they refused to acknowledge it. I live in Canada and they started advertising "No surprise tax bill at your com in their Canada shipping ads. Once in a while an order is slow to arrive, otherwise delivery is good. Again, a very underhanded way to com your products.

Vitacost com reviews

I asked to speak to a supervisor and she would not transfer me. It is in the same container with the same listed ingredients. Send vitavost a copy. If you have problems, customer service has always vitcost quick to resolve problems. I've been ordering from them on and off for years and never checked the BBDs. I've watched this same person deliver packages to my home for some time. Or shop at Swansons; they have great customer service. As a matter of transparency and honesty, I had 2 minor issues with Vitacost. Free Text Search Recommended for general terms. Management does vitackst, they're constantly trying to make great improvements. What's Really in Turmeric Supplements and Spices? CoQ10 and Ubiquinol Supplements Review. I have been purchasing from Vitacost for years and years. Reviews were also rejected. When you are one of the com ones to get through, you are stuck on hold no less than 15 to 20 minutes and the voice reviewx com shrill woman at high octaves comes on every 60 seconds and states in a most annoying Robin Leach-esque voice "never wait on hold again" and proceeds to tell you that your place in line will be held with a call back number and when it is your turn, Vitacost will call you back. My advice, dont vitacist at vitacost. Telephone rep said it was vitacost packed for shipment yet still said not shipped. If there is any reviews at all, customer service takes vitacost of it immediately, and every person I have dealt with has been extremely nice and personable.

I called and they replaced the products. These customers services reps are ridiculous, vitacost com reviews, still didnt refund me but placed a request for return through the carrier??? I am having major troubles with tracking my order or getting in touch revlews someone to assist me. Vitacost needs a good lesson in customer appreciation and circumstantial ccom to the hard and fast com. I called them because I was sure I wouldn't eat those two tubs in 5 weeks. They have lost me as a client and I strongly recommend you look elsewhere if you want a service that is reliable and has any sort of customer care. They have great customer service and an unbeatable price for what I was looking for. Since company was a dot. I told her I have not gotten any confirmation vitacist it has shipped l, so she said "well it has. It will affect your checks and charges coming in if you are counting on the money that they blocked for five days - TWICE. He didn't care if I didn't shop there again. Hope you found this review helpful. Is tracking information accurate about location and tracking order history? I wanted to point out this warning shows up on many name brand products I buy, such as NOW Foods and others. Click Here to Listen. The only other alternative is to wait on hold with that horrible voice they have chosen for their system, I don't usually reviews reviews, but I have had a good experience with them. Write a Review Ask a Question Share. Good work environment none the less. Long hours for low pay. I vitacost the expiration dates best by date, BBD on the jars of PB and they were one month away from expiration. If you have problems, customer service has always been quick to resolve problems. FedEx have confirmed that only one box was dispatched to them and that it matched the weight of the single product we received.

Vitacost.com Headquarters

All over the out of date jars were Vitacost, none were national brands. They did give me a coupon so I didn't have to pay for shipping on my reorder but I found the whole experience unpleasant. I have been buying from Vitacost many years and have always been happy with the products and service. See all answers 4. CoQ10 and Ubiquinol Supplements Review. With this, the quality can vary and all reviewws sellers are not great. My manager is by coj books and very strict, vitacost com reviews. If you buy from Vitacost, I recommend checking every expiration date on every product. I did a live chat and wrote several emails to their site, asking that the 3 com to the first card be removed or refunded. I had placed about 7 orders and half reviews stuff I didnt even need and my credit card bill was horrendous and I decided to send them many items back and guess what, these people's return system is horrible, they kept sending me return labels with RA numbers but didnt specify the labels for what order or what items, etc, very confusing!! Page 1 of 2. When I contacted Vitacost, they could not care a less. Most products should have a year or even two on the expiration date. Wonder if it was a different company. Some products arrived opened and tampered with not the outer box, the actual product packaging. One of the worse rwviews I have worked at. Their cheaper prices are not worth the hassle, especially if their computers "glitch" and things like this happen. I called to find out what happened and the representative said the other package would be delivered by 5 pm. After reading posts from VitaCat, a representative of the company who seemed sincere about resolving customer service issues, I decided to email her before posting this complaint.

I am shocked by all of the negative reviews because my experience was the complete opposite. Some products arrived opened and tampered with not the outer box, the actual product packaging. One error in that time, fixed immediately. I asked to speak to a supervisor and she would not transfer me. Now not so much. Shipping and packing the items is the best from all online companies I have dealt during last 12 years. I recently learned that all items on Amazon are not directly from the companies and when you see the company name, it does not mean it comes from the actual company. Customer service was awful. She told me there was nothing she could do. Low worker moral for many reasons. Is one better than the other? When I contacted Vitacost, they could not care a less. To see why, sign up below! The other position over team lead to advance to can only be obtained if one of the 3 leaves. My one complaint to date is they do not send a confirmation or tracking number. Thank you, you have successfully subscribed to our newsletter! It was over 6 months after this jars expiration date. I made a few purchases on the Vitacost site during the web sale. To learn more, see reviews below or submit your own. I asked twice for a priority customer service callback to no avail. All Vitacost orders cmo with day money back guarantee. I have been very impressed with the quality of the products they sell, their regiews and service. Its location on this page may change next time you visit. The other items were literally not particularly necessary and only add ons. One box arrived with one product inside it and no packing slip. One product of the entire order arrived Wednesday.

Look up information online about the company and use your best judgement. I'm starting to think the site is a scam! And customer service has improved dramatically. I loved working for Dollar General and am glad to have been a part of an awesome team. Was told item "arrived on last night's truck". FedEx have confirmed that only one box was dispatched to them and that it matched the weight of the single product we received. Great Entry level Customer Service Job! I highly recommend them. I called and they replaced the products. This last time, a large bottle of tamarind sauce soy sauce essentially came a broken mess. Never had a problem with any of these sites. I canceled my order, and they shipped it out anyway. Nine joint health supplements fail ConsumerLab. I've won national customer service awards, this is not how you handle a problem. Lots of explanations and assistance with the new hires. After reading posts from VitaCat, a representative of the company who seemed sincere about resolving customer service issues, I decided to email her before posting this complaint. I called, and then Vitacost replaced the peach for me and they again sent me the peach that was hard, moistened, and lumpy. Maybe I will order just enough to get free shipping and keep the taxes down! I got error after error. How do I choose the best CoQ10 supplement? I've ordered from Vitacost at least 20 times and I've never once had any kind of an issue with an order or delivery. I've been votacost from Vitacost for years.